DTDina Torres Contact
Scrum Master · Business Analyst · Senior QA

Turning scattered work into predictable, quality-first delivery.

I'm a certified Scrum Master with 15+ years in Quality Assurance and Business Analysis, including Guidewire Cloud insurance implementations. I keep teams focused and unblocked with sharper planning, ceremonies that move work forward, and QA coordination that makes releases dependable, so nothing important falls through the cracks.

View my experience See case studies
Quality Assurance Business Analysis Guidewire Cloud ERP Systems
Dina Torres, Scrum Master, Business Analyst and Senior QA professional
Dina Torres
Open to new roles
The value I bring

A Master of Science in Advanced Computing with 15+ years delivering ERP and Guidewire Cloud solutions in Agile and Waterfall environments. I bridge business and technical teams by tightening requirements before work enters a sprint, coordinating QA early, and giving leadership clear visibility into progress and risk, so organizations ship on a steadier cadence with less rework.

Experience
15+ years in QA, Business Analysis & Agile delivery
Guidewire Cloud
PolicyCenter · BillingCenter · ClaimCenter · ContactManager
Track record
70% testing backlog cleared, 25% faster sprints
How I help teams succeed

Practical value, not framework recitation.

Hiring managers rarely need someone who can quote the Scrum Guide. They need someone who makes delivery smoother, more predictable, and less stressful.

01

Ceremonies worth the time

Standups that surface blockers instead of status theater, planning that ends with a shared goal, and retrospectives that lead to real, small changes over time.

02

Clear, testable requirements

Fifteen years across QA and BA let me sit between business and engineering, making stories clear and testable before they enter a sprint, so the team isn't guessing.

03

Blockers cleared early

I find and remove impediments before they quietly derail a sprint, whether technical, organizational, or the communication gaps between teams that no one owns.

04

Quality built in, not bolted on

A Shift-Left, Risk-Based mindset means defects surface sooner and releases carry more confidence, proven on high-stakes Guidewire Cloud and ERP Go-Lives.

What sets me apart

Three lenses, one delivery leader.

I understand software delivery from angles most Scrum Masters have only read about, because I've spent 15+ years doing the work on each side.

LENS / 01

Quality Assurance

Fifteen years in QA taught me that quality is cheapest when it's addressed early, so I build it into the sprint, not the end.

  • Full defect lifecycle in JIRA & Zephyr, with RCA
  • Manual, API, regression, UAT & E2E testing
  • Shift-Left & Risk-Based Testing strategies
  • AI-augmented automation: Testim, Applitools, Selenium
LENS / 02

Business Analysis

Good requirements come from asking the right questions and getting stakeholders who don't always agree onto the same page.

  • Requirements analysis & stakeholder management
  • User stories, acceptance criteria, DoR/DoD
  • Process modeling in BPMN & UML
  • Backlog refinement & sprint planning
LENS / 03

Guidewire & Insurance Tech

I've delivered on the platforms insurers run on, where a single change ripples across policy, billing, and claims, and precision matters.

  • Guidewire Cloud: PolicyCenter, BillingCenter, ClaimCenter, ContactManager
  • Policy transactions, coverages, underwriting & rating
  • Business rules, integrations & web services testing
  • First Guidewire Cloud implementation in LATAM
Certified: Guidewire Associate, InsuranceSuite 10.0 Analyst
Core skills

What I do, day to day.

Testing

Functional, Regression & UAT

Manual, E2E, smoke, sanity, integration, API and regression testing across complex insurance and ERP workflows.

Automation

AI-Augmented QA

Testim, Applitools, Selenium, Cypress, Playwright and Katalon, with self-healing scripts and Visual AI to cut post-release defects.

Defects

Lifecycle & Triage

Full defect lifecycle in JIRA and Zephyr, with Root Cause Analysis and clear resolution ownership.

Analysis

Requirements & User Stories

Requirements analysis, user stories, acceptance criteria, BPMN/UML modeling, and DoR/DoD definition.

Guidewire

Insurance Platform Delivery

Guidewire Cloud across PolicyCenter, BillingCenter, ClaimCenter and ContactManager, covering policy, billing and claims.

Agile

Scrum Facilitation

Sprint planning, standups, reviews, retrospectives and backlog refinement for cross-functional teams.

Shift-Left

Quality Built In Early

Risk-Based and Shift-Left testing that surfaces defects sooner and reduces requirement ambiguity.

DevOps

CI/CD & Observability

Postman API suites in TeamCity and Bamboo pipelines, Azure DevOps, Git, and Datadog log analysis.

Compliance

Standards & Accessibility

WCAG 2.1/2.2 accessibility, SDLC/STLC discipline, plus SQL, JSON and XML technical depth.

Case studies

Real problems, measurable outcomes.

Selected work across Guidewire Cloud, ERP delivery, and Agile teams.

Guidewire Cloud · LATAM

First Guidewire Cloud implementation in LATAM

Spearheaded QA strategy and requirements for the region's first Guidewire Cloud rollout across PolicyCenter, BillingCenter, ClaimCenter and ContactManager, running end-to-end testing across complex policy, billing and claims workflows.

70%·cleared
Testing backlog cleared · sprint velocity up 25%
Guidewire Cloud · Migration

AI-augmented QA for a Guidewire Cloud migration

Architected AI-driven test frameworks with Testim and Applitools for a Canadian insurer's Guidewire Cloud migration, integrating Postman API suites into TeamCity CI/CD and Datadog observability for earlier defect detection.

15%↓
Post-release defects · 100% functional validation
Agile · ERP

Scrum leadership for an ERP delivery team

As Scrum Master, facilitated agile ceremonies, removed blockers, and defined requirements, user stories and acceptance criteria with clear DoR/DoD, aligning backlog priorities with business goals and timely delivery.

20%↑
Team velocity · on-time, on-budget delivery
Experience

15+ years across quality, requirements & delivery.

Sep 2024 - Present

QA & BA Consultant

Self-employed · Software Delivery
  • Provide independent Quality Assurance and Business Analysis consulting for software delivery teams.
  • Advise on test strategy, defect lifecycle, requirements clarity and Agile delivery practices.
  • Support Guidewire Cloud and ERP quality initiatives, from test planning through UAT.
Jul 2023 - Sep 2024

Senior Business Analyst & QA Tester

Ibrain · Guidewire Cloud (Insurance)
  • Led QA for a Canadian insurer's Guidewire Cloud implementation, designing and executing test cases, scenarios and suites that reduced system defects.
  • Architected AI-augmented test frameworks with Testim and Applitools, cutting post-release defects by 15% and ensuring WCAG compliance.
  • Drove Shift-Left testing by integrating Postman API suites into TeamCity CI/CD pipelines for faster defect detection.
  • Created user stories and maintained documentation, reducing review time and accelerating Agile delivery and onboarding.
Apr 2021 - Jul 2023

Senior QA Tester & Business Analyst

SBI Technology · Guidewire Cloud (Insurance)
  • Spearheaded QA strategy for the first Guidewire Cloud implementation in LATAM (PolicyCenter, BillingCenter, ClaimCenter, ContactManager).
  • Cleared 70% of the testing backlog and boosted sprint velocity by 25% by automating regression, integration and UAT cycles.
  • Cut story rejection rates by 30% through cross-functional mentorship in requirements engineering.
  • Managed complex policy transactions, coverages, underwriting, rating and business rules end to end.
Jul 2020 - Apr 2021

Senior QA Tester

Neuralsoft · ERP
  • Designed and executed ERP test cases, integrating OWASP Top 10 scanning to support secure Go-Lives.
  • Applied Risk-Based Testing and structured documentation to reduce requirement ambiguity and sharpen the Definition of Done.
  • Created onboarding materials and tutorials for new QA team members.
May 2016 - Jul 2020

Scrum Master, Business Analyst & QA Tester

Cetic Soft LLC · ERP
  • Led the Scrum team, facilitating agile ceremonies and removing obstacles, boosting team velocity by 20%.
  • Defined requirements, user stories and acceptance criteria with clear DoR/DoD.
  • Managed backlog prioritization aligned with business goals and timely delivery.
2008 - 2019

Early career: BA, QA & Academic Lead

University of Informatics Sciences & Megadist SRL · ERP & Academia
  • Led ERP Go-Live implementations with RUP/Waterfall, building system models, UML workflows and user manuals.
  • Gathered, documented and tested ERP requirements and enhancements with user support across the SDLC.
  • Directed academic and technical teams, earning five Rector's Awards for excellence in research and delivery.
Credentials

Certified, and always learning.

Certifications

2022
Guidewire Associate, InsuranceSuite 10.0 Analyst
Guidewire
2020
Certified Scrum Master
Iberoamerican Scrum Association (AIBE.S)

Education

2018
M.S. in Advanced Computing
University of Informatics Sciences
2008
B.S. in Computer Science, Informatics Sciences Engineer
University of Informatics Sciences
Languages Spanish Native English Advanced Russian Elementary
My Agile philosophy

Agile isn't about ceremonies, tickets, or velocity charts. It's about communication, learning, and quality. It's about helping teams do meaningful work they're proud of. Good process should feel almost invisible.

People over process Quality built in Transparency Psychological safety Sustainable delivery Empowered teams
Let's talk

Building a delivery team?

I'm open to roles where quality, clarity, and predictable delivery matter. Whether you're a recruiter, hiring manager, or product leader, I'd be glad to hear what you're working on.

Scrum Master Business Analyst Product Owner QA Lead Agile Delivery Lead Agile Coach
Email  ·  dinayaksilik@gmail.com
LinkedIn  ·  linkedin.com/in/dina-torres-scrum
Location  ·  Las Vegas, Nevada